By Dele Ogbodo
Nigeria made a transformative leap at the prestigious Global Government Summit 2025, held in Singapore. The Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, unveiled Service-Wise GPT, the country’s revolutionary advancement in the use of artificial intelligence (AI) for governance, setting a new standard for public service transformation.
In her presentation titled, “Model Behaviour: How to Govern with AI, Empowering Governance with AI: Nigeria’s National AI Journey and Service-wise GPT Insight,” Walson-Jack highlighted Nigeria’s innovative draft National Artificial Intelligence Strategy developed by the Federal Ministry of Communication, Innovation and Digital Economy.
She emphasised AI’s potential to contribute significantly to the national and global economy while stressing the need for responsible, ethical, and inclusive governance approaches to harness this technological revolution.
Walson-Jack introduced Service-Wise GPT, a user-centric AI-powered assistant meticulously designed to revolutionise public service delivery in Nigeria. The Tool, currently in its Beta version, provides instant access and simplifies the referencing of Public Service Rules, Statutory Instruments, Regulations, Guidelines, and other critical information relevant to the operations of the Federal Civil Service, with the user’s needs at the forefront of its design.
She informed the global audience that the Service-Wise GPT, once operational, would automate policy drafting and official memos and provide real-time policy research assistance. She stressed that applying Service-Wise GPT would save time and reduce administrative task hours for civil servants, improve compliance, ensure regulatory adherence, enhance productivity, facilitate faster decision-making across ministries, and ultimately improve service delivery.
The Head of the Civil Service shared the results of a 2025 research study in which respondents praised the Service-Wise GPT tool for enabling civil servants to work smarter, faster, and more inclusively while ensuring transparency and accountability. She revealed that 73% of users saved 2–3 hours daily, and the tool received a 90% user recommendation rate for its efficiency and accessibility.
She stated boldly that the Service-Wise GPT is a testament to the commitment of the President Bola Tinubu-led Federal Government to leveraging technology for the public good. She emphasised that the government is dedicated to delivering on the Renewed Hope Agenda through an efficient Federal Civil Service, and the Service-Wise GPT is a significant step in this direction.
