- Minister, NCC Boss Pledge FG’s Commitment to Bridge Infrastructure Deficit
By Hillary Asemota
The pervasive success story that has become the hall mark of Africa’s foremost telecommunications regulator, the Nigerian Communications Commission (NCC), has compelled the Congo-Brazzaville Telecommunications Regulations Authority (CTRA) to pay an on-the-spot visit to the Commission’s Headquarters in Abuja, with the aim on benchmarking to up services in the Central African nation.
Meanwhile, the Minister of Communications and Digital Economy, Prof. Ibrahim Pantami and the Executive Vice Chairman, of NCC, Prof. Umar Danbatta, have pledged their commitments to the ongoing policy directions and regulatory measures being put in place by the federal government towards bridging identified broadband infrastructure gaps.
This they averred will be sustained in order to facilitate increased access to the internet by Nigerians.
The duo gave the assurance in their presentations during the recently-concluded virtual African Internet Governance Forum 2021 (vAFIGF2021).
Still on tapping from the robust trajectory of NCC, the delegation from the Central African nation paid a scheduled visit to NCC to understudy the latter’s policies, practices and programmes that have made it a model telecommunications regulatory authority on the Continent and beyond.
The Congolese team led by CTRA’s Network Director, Mr. Benjamin Mouandza, spent three days at the NCC Head Office in Abuja, where it was exposed to key result-oriented regulatory activities, frameworks, programmes and policies of NCC, with the objective to explore how such operational frameworks could be adapted by the African nation noted for its huge rainforest reserves.
In a letter to the EVC, the Congloese indicated interest to gain more insights into three areas of NCC’s regulatory activities, namely, management of issues associated with Quality of Service (QoS), SIM Boxing and Call Masking, as well as telecom equipment type-approval process.
In response to the request, Danbatta had graciously accepted to host the team and further directed relevant departments of NCC, including Special Duties (SD); Technical Standards and Network Integrity (TSNI); and the Compliance Monitoring and Enforcement (CME) directorates to interact with the team to provide necessary information sharing that may be useful to the Congolese counterpart.
Addressing the CTRA team, the NCC’s Director, TSNI, Bako Wakil, spoke extensively on the Key Performance Indicators (KPIs) instituted by NCC on QoS and how these KPIs are measured and monitored by the Commission toward ensuring improved service delivery to the Nigeria’s ever-growing telecoms consumers. He said this also helped to improve Quality of Experience (QoE) of the consumers.
On type-approval process, Wakil stated that the Commission had developed a rigorous type-approval process to ensure that telecoms equipment, including terminal devices, manufactured in line with international standards and specifications are brought into the country. The “NCC is serious about type-approval process like other processes, because non-type approved devices and equipment which are also not manufactured to international standards and specifications have negative implications for QoS delivery on the networks.” he said.
Wakil, also spoke extensively, to the admiration of the Congolese team, on call masking and highlighted measures the NCC had put in place to address the menace. He described call masking as “the practice of sending international calls to an operator but disguising the calls as if they were local by sending the calls on the local interconnect route with a local number in the national numbering plan instead of the original international calling number.”
In a related presentation to the visiting team on SIM boxing fraud and efforts being taken by the NCC to combat the menace, NCC’s Director, CME, Ephraim Nwokonneya, spoke on the problems created by fraudulent practice of SIM Boxing, including threat to national security, loss of revenue to service providers and the government. Additionally, he asserted the anti-competitive practices associated with such acts among licensees as well as the general economic implications so evident in revenue loss.
However, Nwokonneya itemised solutions to SIM Boxing fraud from a regulatory perspective. He declared that regulators can deploy anti-SIM boxing and call masking solutions, be proactive and effective in monitoring and enforcement, collaboration with the industry and law enforcement agencies, capacity building through training and skill acquisition programmes, as well as the review of the Enforcement Regulations and enabling laws.
The NCC Directors also reiterated that the Commission is also taking strategic actions on SIM Registration, the National Identification Number (NIN) and the Subscriber Identity Module (SIM) linkage policy. The NCC team informed the visitors that a maximum of four SIM numbers are permissible to be registered per subscriber per network requirement. This is another measure deployed by the NCC to tackle SIMBoxing which usually requires multiple SIMs to flourish.
On the visit, CTRA’s Mouandza, said the choice made by the Congolese regulator to visit NCC on a benchmarking tour has been worthwhile.
He said: “We have come to understand how the regulator in Nigeria has been handling some salient regulatory issues and matters in the country as it relates to telecoms. In the course of this visit, I can say that our objective has been achieved.
“The experience has been very rich, we have learnt many things. We thank the EVC and his team for accepting to host us. We are more positioned now to replicate some of the things we have learnt in our telecoms market back home.”
The Congolese officials had practical demonstrations of the issues earlier discussed, especially the nature of technologies that have been deployed by the NCC to independently and remotely monitor, measure and validate QoS on the networks of mobile operators in the country.
Over the years, the NCC has constantly received delegations from telecoms regulators in Africa and this trend has remained a major boost for Nigeria’s global ranking as a model in telecommunications regulation. Suffice it to say, that, these benchmarking visits have eloquently reinforced NCC’s leadership status in operational efficiency, collaborative partnership, and commitment to intra-African solidarity in the telecommunications sphere.
Still on fast tracking infrastructural upgrade for the sector, arising from the three-day annual conference with the theme: “Advancing Digital Transformation in Africa in the Face of Crisis”, and hosted by the Nigerian government, attracted stakeholders within the African Information and Communication Technology (ICT) ecosystem.
Pantami, who was represented at the forum by a Director at NCC, who doubles as Adviser to the Minister on Technical Matters, Prof. Sahalu Balarabe Junaidu, said the objective of the forum was to harness digital technology and innovation, transform societies and economies, and eradicate poverty for social and economic development in the Continent.
The Minister said, with the challenges thrown up by the outbreak of COVID-19 pandemic, the demand for Internet services has increased dramatically.
He urged African government to provide conducive ecosystem for its citizens to access the broadband/internet services to carry out their personal and official task more effectively and effectively.
“The COVID-19 pandemic has accelerated the increased need to embrace the digital culture. So, as Africans, one of the ways by which we can respond to the challenge thrown by the pandemic is to accelerate our digital transformation,” he said.
Pantami, explained that the digital transformation strategy for Africa should be established on key foundational pillars which include an enabling environment, policy regulation, digital infrastructure, digital skills and human capacity, as well as digital innovation, and entrepreneurship.
He said critical sectors such as digital trade and financial services, digital government, digital education, digital health, and digital agriculture, are also underlining pillars of the transformation. Additionally, he said the drivers of digital transformation include digital content and applications, digital identification, emerging technology, cyber security, privacy and personal data protection, as well as research and development.
He said Internet usage in sub-Saharan Africa is still not encouraging, according to report by the International Finance Corporation ( IFC ) and World Bank. However, the Minister asserted that Nigeria, with its current over 140 million Internet users, has one of the largest subscriptions in the sub-region.
The Minister said the various policies, including the National Digital Economy Policy and Strategy (2020-2030), and the Nigerian National Broadband Plan (NNBP) 2020-2025, emplaced to address infrastructure challenges and enhance the country’s migration to a more robust digital economy, will also ensure that more citizens are able to have access to the Internet in the coming years.
He mentioned the recent successful auction of 3.5 gigahertz (GHz) spectrum band for the scheduled deployment of Fifth Generation (5G) networks as another important policy and strategic step taken by the Nigerian government to boost broadband penetration in the country.
Pantami, also listed the enforcement and implementation of the National Cyber Security Policy and Strategy 2021, and the review of the Cybercrimes Act of 2015 to build an inclusive Internet governance ecosystem and boost digital cooperation, as well as the ongoing linking of citizens National identification Number (NINs) with the Subscriber Identification Module (SIM) as worthy state actions that will yield great benefits. Other initiatives cited by the Minister include the ongoing effort to address high Right of Way (RoW) charges, tackling multiple taxation in the ecosystem, and increasing stakeholder collaboration.
Meanwhile, the Director, New Media and Information Security, NCC, Dr. Al-Hassan Haru, who represented Danbatta at the forum, reiterated the Commission’s commitment to ensuring broadband penetration through stimulating continuous roll-out of broadband infrastructure.
He said the Commission is well positioned to drive government policy direction to tackle digital infrastructure deficit in the telecoms sector, as well as to explore necessary options to improve the nation’s digital ecosystem.
“The future is digital, and we should be committed to supporting and collaborating with African countries to maximise opportunities inherent in digital technologies. We should also be ready to avoid the pitfalls by instituting appropriate regulations as we are doing in NCC,” he added.
Other stakeholders at the event included eminent policy experts, leading technology managers from the private sector, representatives of governmental organisations, civil society organisations, non-governmental organisations, the academia, and Internet end-users, who actively participated in the discourses during the three-day forum.